staedtler design journey double-ended pen double-ended pen set 72

Processing Time

We aim to process and ship all orders within 1–2 working days, subject to payment and stock availability.

Delivery Time

Estimated delivery time from dispatch:

•  Auckland, Wellington, Christchurch (urban): 2–6 working days
•  Other areas (including rural and remote): 3–8 working days

Shipping Fees

Standard courier rates apply to all orders. For oversized or heavy items (e.g. large drawing boards or easels), we will contact you before dispatch to confirm the shipping cost and provide a separate quote.

Dangerous Goods

Certain products (e.g. spray paints, alcohol inks) are classified as dangerous goods and require special handling, which may incur additional fees or restrictions. We will contact you before dispatch to confirm these charges and delivery options.

Free Shipping

Free shipping is available during promotional periods on orders meeting the minimum spend (excludes oversized items and some rural addresses). Please check our homepage or announcements for current offers.

Order Tracking

Once your order has shipped, we will email you a tracking number to monitor the delivery status.

Need Help?

If you have any questions or notice unexpected delays, please don’t hesitate to contact our customer service team — we’re here to help.